Moon Olive

FAQ

Your security comes first. Moon Olive protects your account and assets with bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We adhere to strict financial regulations in GB and complete regular audits. Funds are insured against unauthorised access, so you can trade with confidence on our trading platform.

Not at all — Moon Olive is built with beginners in mind:

  • Step-by-step guidance and 24/7 customer support
  • A risk-free demo account to practise with virtual funds
  • Automated tools that do the heavy lifting for you
  • Start with a small amount (from just 250) and build your confidence as you trade.

Withdrawals to bank cards are usually processed within 1–3 business days in most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Please note that processing times can vary depending on your bank and your verification status.

We generate revenue through premium features and volume-based partnerships with exchanges, rather than charging user fees. There are no hidden charges — you’ll always see the exact transaction amount before you confirm.

Yes — Moon Olive is available in most countries worldwide (98+ and counting). Simply choose your country during registration to confirm availability and view localised payment options. We comply with relevant local regulations to help ensure your trading remains safe and legal on our trading platform.

We make crypto investing simple for beginners. Moon Olive offers:

  1. AI-powered recommendations - Receive personalised coin suggestions tailored to your risk level
  2. Ready-made portfolios – Curated, pre-selected bundles (e.g. 'Starter Pack', 'DeFi Bundle')
  3. Live market signals – Real-time buy and sell alerts for leading cryptocurrencies

In addition, our interactive tutorial helps you build your knowledge while you invest.

24/7 support is available via live chat and email at support@testprodsource82.best. For urgent enquiries, the average response time is under 15 minutes.

Yes, cryptocurrency is legal in most jurisdictions, and Moon Olive operates in full compliance with applicable local regulations. Here’s what you should know:

1. Licensed Service

  1. Registered with FinCEN, FCA and CySEC
  2. Regular independent audits by external firms

2. Country-Specific Rules

  1. Automatic geo-compliance: Our platform automatically aligns with the laws and regulations in your country
  2. KYC verification is required where mandated by regulation

3. Your Funds Are Safeguarded

  1. Bank-level security, similar to your online banking
  2. 95% of assets securely stored offline in cold storage

Please check our Compliance page to confirm your country’s status, or contact support for further details.

You can top up your account quickly and securely using:

  1. Visa/Mastercard (2.9% fee)
  2. Bank transfers (SEPA, SWIFT – 0% fee)
  3. PayPal (instant processing)

2. Crypto Deposits

  1. Direct crypto transfers (BTC, ETH, USDT – 0% fees)
  2. QR code scanning for mobile wallets

Deposits are credited in under 10 minutes. View all available options in your account dashboard.

Crypto support

Customer Support and Help

For all enquiries, please contact our partner broker directly. If you don’t yet have an account with one of our trusted brokerage partners, let us know and we’ll help you get started. If you encounter any issues with your trading partner’s support, please reach out to us and we’ll work with them to resolve the matter.

Support Hours

Our support team is available 24/7 to help with any questions or concerns. We’re committed to providing prompt, effective assistance so you can use the trading platform with confidence and enjoy a smooth, successful trading experience.

24/7 Online Support

For any questions you may have.

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